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Magazine Archives
iQ Magazine, Second Quarter 2006
Even smaller hospitals with limited budgets are realizing that network-based technologies can enhance care and staff productivity while reducing operating costs. Learn are how three hospitals are using a variety of technology—mobile nurse call monitoring, RFID locator tags, and wireless patient monitoring systems—to assist their patient care. Read More »
Hospitality Technology, June 2006
Wireless point-of-sale systems offer restaurants a number of benefits such as turning tables faster, delivering more accurate orders, and maximizing server productivity and customer satisfaction. As a result, there's no question why restaurants are remaking themselves with wireless handheld systems. Read More »
Fuel, May 2006
About 75,000 new blogs are created every day. Learn how companies of all sizes are having their employees monitor blogs, message boards, and chat rooms to gain valuable customer insight. Read More »
Hospitality Technology, May 2006
Hotels are beginning to improve their original intranets and portals for internal communication and messaging. These solutions provide greater access to staff members and streamline operations. Marriott International and Cendant Hotel Group provide two examples. Read More »
iQ magazine, First Quarter 2006
Philosophy’s new networking and voice over IP system saved the day when the cosmetic company landed on Oprah’s 2005 “Favorite Things” list and handled 634 orders just 30 minutes after the announcement. The technology provides a customer-relationship tool for reps to work in real-time and better handle customer calls. Read More »
Hospitality Technology , March 2006
Network security breaches continue to threaten customer confidence, productivity, and companies’ bottom lines. Learn how Church’s, Riviera Hotel & Casino, and Real Mex handle the challenges of keeping intruders out of the company’s computer system. Read More »
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Higher EdTech , Winter 2005
IT contracts in higher education are not as simple as in the past. CIOs at Bowdoin College, Marquette University, Bentley College, and Franklin W. Olin College of Engineering share the latest trends and negotiating tips for success. Read More »
Cisco's iQ magazine , Special Hispanic Edition 2005
Progressive community leaders in a poor section of El Paso, Texas, are bringing technology and healthcare to its children. Its data network and IP telephony solutions are making all the difference for these kids' future. Read More »
Hospitality Technology , Nov/Dec 2005
Restaurants and hotels are turning to labor management software to improve productivity, provide better service, reduce costs, and track accurate working hours. Learn a variety of solutions from Ritz Carlton, Morrette's King Steak House, and JRM Bakeries' Cinnabon. Read More »
Cisco's iQ magazine , Fourth Quarter 2005
Local governments are building powerful environments through technology. Learn how communities in Washington, California, and Illinois are using wireless networking and Internet Protocol (IP) Communications to help serve citizens and increase productivity. Read More »
CMO, October 2005
Bike Friday built a community of customer evangelists through its bike clubs, referral rewards program, and newsletters. Learn its secrets of successful product evangelism that helped garner more than a third of its 10,000 customers and $1.3 million in revenue. Read More »
iQ magazine , Third Quarter 2005
Smart marketers rely on media buys through the wireless Web and text messaging to reach and engage younger consumers. Learn the most important strategy for mobile success and who is doing what. Read More »
CMO, June 2005
This primer on community-based marketing unfolds how this tactic can engender customer loyalty and brand advocacy. Learn why customers want to be part of a community and the benefits to this marketing technique. Read More »
iQ magazine , Second Quarter 2005
Technology links healthcare providers for community success and patient safety. Learn why the trend toward community health networks is redefining the healthcare environment today. Read More »
Hospitality Technology , June 2005
Broadband connections are redefining restaurant communications. Learn how these franchises use broadband connections with franchisees for corporate intranets, feedback, and faster credit card processing. Read More »
Business 2.0, April 2005
Tired of dragging yourself to the hotel gym? These hotels bring the equipment to you. Learn how this new "room service" is the hottest trend for traveling fitness buffs. Read More »
Hospitality Technology , April 2005
The take-out/to go market accounted for 58 percent of restaurant sales. Learn how Applebee's, Hardee's, and Burger King use wireless networks and online ordering for efficiency. Read More »
Campus Technology , February 2005
Wireless handheld Palms are just one new tool found in campus bookstores today to alleviate lines and track inventory. Read how Duke University, Bowling Green State, and others use innovative technology. Read More »
iQ Magazine , First Quarter 2005
Smaller colleges are connecting vision with technology to deliver quality in higher education. Bryant University, Bowdoin, and SAIT are just a few of those leading the way in networked campuses. Read More »
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Customer Relationship Management, November 2004
Chief customer officers from Campbell Soup Company,
Colorado Springs Utilities, and The Evercare Company describe how
this executive level position adds value to the organizations and
their customers. Read More »
Business 2.0, November 2004
The Container Store built a booming business
for neatniks—who turned out to be its best employees. Natural
passion plus 241 training hours translates to top-notch customer
service. Read More »
Financial Executive, November 2004
Benchmarking and business performance management
tools can do much to increase efficiency and productivity. Learn
how St. John's Hospital and SAS combine these tools to achieve
success. Read More »
HR Innovator, October 2004
The Home Depot is recruiting soldiers for its
army of sales associates. This partnership with the U.S. government
benefits military families, The Home Depot, and customers. Read More »
HR Innovator, July/August 2004
Lancaster Laboratories makes progressive HR part
of its winning formula. Learn how its pioneering decisions, workplace
culture, and benefits all contribute to being a "great place
to work." Read More »
T+D, July 2004
Organizations such as Lancaster Laboratories
and Ernst & Young are helping employees keep work and life
in balance, which ultimately improves productivity and boosts the
bottom line. Read More »
Business 2.0, June 2004
King Arthur Flour nurtures customers through
its online Baking Circle, which boasts nearly 100,000 members.
It cultivates brand loyalty naturally—just
like its chemical-free products. Read More »
T+D, June 2004
A small grass-roots initiative at Caterpillar
evolved into a successful, enterprisewide process with projected
savings of $75 million—and 3,000 tightly focused communities
of practice. Read More »
Customer Relationship Management, March 2004
Leading organizations place "chief customer
officers" in the executive office to maintain a customer-centric
culture. Learn how this strategy can help build on the technology
of CRM. Read More »
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